Dear Sir , Dear Madame, Due to the decision of the federal government (press release No. 96, March 16th, 2020) and for the protection of our guests and employees, we are unfortunately forced to close our PK Parkhotel Kurhaus from November 02th, 2020 until december 20th, (expected). The Thermal Bath and the Bath House will be closed from November 2nd, 2020 until further notice. As soon as we receive information about the reopening, we will announce it immediately. Of course, we offer all guests rebooking or cancellations. During this time we can be reached by phone Monday to Thursday between 9 a.m. and 12:30 p.m. Or write us an email: reservation.parkhotel@pkhotels.eu We will endeavour to be there for you as soon as possible.
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SAFE HOSPITALITY

Dear Guests of the PK Parkhotel Kurhaus,

The state government of Rhineland-Palatinate has lifted the travel ban and has allowed travel operations with restrictions from May 18, 2020.

Since July 1st, 2020 we have been back for you well prepared and, as responsible hosts, have opened the doors of our hotel for you! Since the health, safety and well-being of everyone is always the top priority in our actions, we have taken a lot of time for the reopening. Time that we have used for the development of a comprehensive hygiene concept, coordinated with the responsible authorities in Bad Kreuznach, whereby the protection for you guest and for our employees should be guaranteed as much as possible.

Our endeavor is to do everything for the safety of guests and employees while maintaining hospitality and warmth. As everywhere in our new everyday life, rules now also apply on vacations that contribute to our safety. These include distance rules, wearing mouth and nose protection in certain areas and increased hygiene measures in front of and behind the scenes.


RECEPTION & CHECK IN
Welcome to the PK Parkhotel Kurhaus.

At the entrance, we remind our guests to wear a face mask and to keep the minimum distance. For this purpose, we have posted appropriate signs throughout the building and ask you kindly to comply. To protect our guests and employees, a plexiglass pane is installed at the reception. At check-in you will receive a freshly disinfected ballpoint pen from us. The room cards are also disinfected.Please fill out the corona registration carefully and truthfully when you check-in. Registration is your ticket to our house.

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Our luggage trolleys are ready for you at the entrance. These are disinfected by us after each use.


MOUTH PROTECTION
In order to protect the health and well-being of our guests and our employees in the best possible way, wearing a face mask in the PK Parkhotel Kurhaus is mandatory until further notice.


RESTAURANT SERVICES
We will greet you at the restaurant entrance for all meals and ask you to wait until we accompany you to your table. We have a documentation requirement here according to current legislation. We ask for your understanding that we do not reserve any fixed tables. During week days from 6:30 a.m. to 10:30 a.m., and on weekends from 7:00 a.m. to 11:30 a.m., we offer you our breakfast buffet. Before approaching the buffet, kindly ensure that you wear your face mask, then proceed to disinfect your hands using our sanitizing station which is placed for you at the entrance to the buffet .Gloves are also at your disposal as a further safety option. A maximum of 2 people can be at the buffet at the same time. Please follow the entrance and exit signs. In the evening we serve a 3-course menu with a choice of main course or we offer a buffet service according to our Chef’s planning. Self-service is also possible at the evening buffet conditioned to the wearing of mask and prior the opportune sanitazion of hands. Dinner is served from 6:00 p.m. to 9:30 p.m. We  also offer coffee, cakes and snacks  during the day and our bartenders will be happy to serve you an aperitif, cocktails and other drinks at the bar.


YOUR ROOM
Your room has been carefully cleaned and disinfected for you. All handles, light switches, hangers, telephones, remote control, all surfaces and general items have been disinfected. Our housekeeping staff pay attention to personal protection as well as working with appropriate cleaning agents.Every room is thoroughly cleaned and sanitized after departure.


THE IN-HOUSE SAUNA
Our in-house sauna is available exclusively for you upon reservation and according to  availability. You can reserve your preferred time-slot at our reception desk. After each use, the sauna and the lounge area are thoroughly sanitized  by our cleaning staff.


THE CRUCENIA THERMAL BATH
Crucenia thermal baths are accessible, however with limited number of accesses granted per time-slot according to the new preventive regulations devised. Each guests is required to pre-register on the thermen website prior the visit to the Thermal baths. The access is free of charge for all our guests however a limited amount of guests per time will be able to enter the wellness area. Being the registration personal, we have placed at disposal of our guests computers to facilitate the processes. Once received your ticket confirmation, you can obtain the key to access our priviledged entrance to the Crucenia Thermen at our reception desk. The key will be issued  for a cautionary deposit of € 50.00, which will be promptly refunded once it is returned to our personnel. 

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For all the guests that will book directly on our website, via phone or e-mail, the hotel will offer the exclusive possibility to reserve in advance the first entry to the Crucenia – Thermen at the desired date and time. 
Kindly contact us 4 days prior arrival and simply communicate to us your preferences and our team will be happy to assist.


YOUR MEETING
We will reserve a conference room of the appropriate size for you so that the seminar tables (always one guest per table) can be set up at a minimum distance of 1.5 m.

All our meeting rooms have natural light and windows that allow regular ventilation. Face masks are mandatory in the public areas and the break foyers. When you are in your seat in the conference room, it is possible to remove it.


HYGIENE MEASURES
The cleaning and disinfection plan was drawn up by us and coordinated with the requirements of the authorities. Hand sanitizing  stations are distributed in sensible places throughout the house. The cleaning intervals are increased. All rooms are also regularly disinfected. All door handles, handles and handrails are also regularly sanitized. All cleaning agents are compliant to legislations requirements.We implemented hygiene officers who make daily tours through the entire hotel and check whether all the measures we have taken are being followed by our guests and employees and whether the efficiency is maintained at all levels.Should it not be the case  the hygiene officers will kindly remind our guests and employees to comply with the hygiene measures. We already ask for your understanding and support.


BYE FOR NOW...
Your planned stay at the PK Parkhotel Kurhaus will certainly be a little different from what you were used to. Nevertheless, we promise you that our team will provide you with the same warmth and dedication for a pleasant and comfortable  stay at the PK Parkhotel Kurhaus.

Best regards

Your PK Parkhotel Kurhaus team

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